FAQs

Frequently Asked Questions

Welcome to our little corner of answers. If you’re wondering about something, there’s a good chance someone else has too — so we’ve gathered our most common questions here to help make your shopping experience calm and easy.

What is your processing time?

Orders are processed within 2–5 business days. During busy seasons, processing may take an extra day or two, but we always work to get your order on its way as quickly as possible.

How long does shipping take?

Once shipped, most orders arrive within:

• 5–10 business days (standard delivery)

• Rural areas may take slightly longer

Delivery times are estimates provided by the carrier.

Do you offer free shipping?

Yes — we offer Free Shipping on orders over $35 within the United States.

Orders under $35 will have shipping calculated at checkout.

How do I track my order?

You’ll receive a tracking email as soon as your order ships. If you don’t see it, check your spam or promotions folder — sometimes it hides there.

You can also visit our Track Order page anytime.

My order arrived damaged. What should I do?

We’re so sorry that happened. Please contact us within 7 days of delivery with a photo of the issue, and we’ll make it right.

What is your return policy?

We accept returns on most unused, unopened items within 14 days of delivery. For full details, please visit our Returns & Refunds page.

Can I change my shipping address after ordering?

If your order hasn’t shipped yet, we can update your address. If it has already shipped, we’ll do our best to help, but additional shipping fees may apply.

Do you ship internationally?

At this time, we ship within the United States only. If we expand in the future, we’ll update this page.

Still need help?

We’re always here for you. Reach out anytime and we’ll take care of you with the same warmth we put into every order.

Email: support@whistlestopcottage.com