FAQs
Frequently Asked Questions
A cozy little guide to help you find quick answers. If you ever need more help, I’m always happy to hear from you.
🕰️ What is your processing time?
Orders are typically processed within 2–4 business days. During busy seasons, processing may take a little longer — thank you for your patience.
📦 How long does shipping take?
Shipping times vary based on your location and the carrier, but most orders arrive within:
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U.S. orders: 3–7 business days
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International orders: 7–21 business days
You’ll receive tracking information as soon as your order ships.
🚚 Do you offer order tracking?
Yes. Once your order ships, you’ll receive a tracking link by email. You can also use our Track Order page anytime.
🔄 What is your return policy?
If something isn’t quite right, we’re here to help. Please visit our Shipping & Returns page for full details.
💳 What payment methods do you accept?
We accept all major payment methods, including:
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Credit & debit cards
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Shop Pay
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PayPal
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Apple Pay
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Google Pay
📬 Can I change or cancel my order?
If your order hasn’t shipped yet, reach out as soon as possible at hello@moodandmug.com and I’ll do my best to help.
🎁 Do you offer gift wrapping?
Not yet — but it’s something I’m exploring for future updates.
✨ Still need help?
You can always reach me at hello@moodandmug.com. I’m here to make your experience warm, easy, and cared for.